We get a lot of questions about the subscription before people sign up, and most of them are the same questions. So here is a plain answer to all of them in one place.

What you actually receive

Each delivery is a hand-tied bunch built around whatever is at its best that week. In summer that means dahlias, sweet peas, and cosmos. In autumn it shifts to chrysanthemums, late dahlias, and the first dried grasses. In winter we lean on foliage, hellebores, and dried work. Every bunch is different. We do not send the same arrangement twice.

How delivery works

We deliver within a roughly five-mile radius of our studio in Vauxhall. Orders go out on Tuesdays and Fridays. You choose your preferred day when you sign up. We wrap everything in damp moss cloth inside kraft paper, which keeps the stems hydrated for several hours if you are not home when we deliver. We leave it in a safe place if you have told us where.

How to pause or cancel

Email us at hello@willow-zonefield.com at least 48 hours before your next scheduled delivery. We will pause the subscription and pick it back up when you are ready. There are no cancellation fees and no minimum term. We ask for 48 hours because we will have already bought the stems for your bunch if you leave it later than that.

Is it worth it?

That depends on how often you would buy flowers anyway. If you buy a bunch every couple of weeks from a supermarket, the subscription is probably better value and definitely better quality. If you only buy flowers for specific occasions, the subscription is probably not the right fit and you are better off ordering from us when you need something.

What if I do not like a bunch?

Tell us. We are not precious about it. If a particular colour palette does not work for your space, or if there is something you genuinely dislike, email us and we will note it for future deliveries. We cannot guarantee we will always avoid it (seasonal availability is what it is) but we will do our best.

The subscription is £22 per fortnightly delivery. You can sign up through the shop page or email us at hello@willow-zonefield.com if you have questions first. First delivery within three working days of signup.